NORTHERN WILLOW POLICIES

NORTHERN WILLOW BEADED BOUTIQUE CURRENTLY ONLY SHIPPING TO UNITED STATES; ALASKA AND HAWAII INCLUDED. 

IF YOU WOULD LIKE US TO CONSIDER OUT OF COUNTRY SHIPPING PLEASE LET US KNOW SO WE MAY CONSIDER IN THE FUTURE. THANK YOU. 

NORTHERN WILLOW DOES NOT OFFER RETURNS OR EXCHANGES. 

WHEN ORDERING JEWELRY PLEASE REVIEW SIZING INFORMATION ABOUT EACH PIECE AND CONSIDER IF YOU NEED TO ORDER CUSTOM SIZING. NORTHERN WILLOW IS NOT RESPONSIBLE IF STANDARD SIZING IS INCORRECT FOR YOU. 

IF YOUR PIECE ARRIVES DAMAGED IN ANY WAY, PLEASE CONTACT NORTHERN WILLOW WITH PHOTOS OF DAMAGED PIECE SO PROBLEM CAN BE RESOLVED WITH YOU IN A TIMELY MANNER.

CHECK MAILING ADDRESS PRIOR TO PLACING ORDER. IF PACKAGE IS MARKED RETURNED TO SENDER, PURCHASER WILL BE REQUIRED TO PAY FOR RESHIPMENT COSTS FOR US TO ATTEMPT TO RESEND PACKAGE. IF ADDRESS INFORMATION WAS CORRECT AND AN ERROR ON MAIL CARRIER PART, PACKAGE WILL BE RESENT. 

MISSING/LOST PACKAGES: NO REFUNDS OR REPLACEMENTS WILL BE ISSUED UNLESS YOUR PACKAGE HAS NOT ARRIVED IN 8 BUSINESS WEEKS AFTER THE SHIPMENT DATE. TRACKING INFORMATION WILL BE PROVIDED FOR EACH PACKAGE SHIPPED. PLEASE KEEP IN MIND WE ARE LOCATED AND RUNNING OUT OF ALASKA WHICH CAN CAUSE SHIPPING DELAYS DUE TO NOT BEING PART OF THE CONTINENTAL UNITED STATES. WE HAVE NO CONTROL OVER PACKAGES ONCE THEY ARE HANDED OVER TO THE MAIL CARRIERS. 

NORTHERN WILLOW PIECES SHOULD NOT TARNISH AND TURN YOU SKIN GREEN IF PROPERLY WORN AND TAKEN CARE OF. INSTRUCTION CARDS INCLUDED WITH EACH PACKAGE ON HOW TO HANDLE EACH PIECE OF JEWELRY. NORTHERN WILLOW IS NOT RESPONSIBLE FOR STANDARD WEAR AND TEAR ON JEWELRY. IF ALLERIC TO ANY TYPE OF METAL PLEASE READ MATERIALS INFORMATION PROVIDED ON WEBSITE PER EACH PIECE.